Privacy Policy

We collect information you provide directly through our contact form, including your name, email address, company name, and phone number.

We also collect analytics data automatically through Vercel Analytics, which may include pages visited, referral sources, browser type, device information, and general geographic location.

Our website uses cookies to improve your browsing experience and to collect aggregate usage data.

We use Vercel Analytics to understand how visitors interact with our website. Vercel Analytics collects anonymous usage data and does not use cookies for tracking.

We may use third-party email service providers to deliver communications related to your inquiries. These providers are bound by their own privacy policies and data handling practices.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information

To exercise any of these rights, please contact us at support@maxmegroup.com.

As part of our social media management services, Maxme Group operates AI-powered chatbots on behalf of client businesses. These chatbots communicate with end-users via Facebook Messenger and Instagram Direct Messages using the Meta Messenger Platform, including the pages_messaging and instagram_manage_messages permissions.

Data collected: When a user sends a message to a connected client page, we may process the sender's profile ID, display name, message text, any image attachments, and the message timestamp.

How it is used: Message data is used solely to generate an AI reply on behalf of the client business page, maintain conversation context within an active session, and route conversations to a human agent when required. We do not use message data for advertising, profiling, or any purpose inconsistent with Meta's Platform Terms.

Retention: Conversation threads are retained for up to 90 days to allow the page owner to review chatbot performance, after which they are automatically deleted. Page owners may request immediate deletion by contacting us.

Sub-processors: Message text is sent to Anthropic (our AI provider) for response generation. Anthropic's privacy policy applies: anthropic.com/privacy. Message data is not shared with any other third party.

Meta compliance: Our use of the Meta Messenger Platform complies with Meta's Platform Terms and Developer Policies. Message data is used only to provide the messaging feature requested by each client.

When you request a free audit at /audit, we collect the details you enter (name, business, contact details, advertising platforms and spend range, website and social links, and your question) plus, if you choose to share it, read-only advertising account access or exported reports and screenshots.

Purpose: producing your audit report and contacting you about it. Nothing else. We never ask for passwords.

Evidence handling: exports and screenshots are accepted only by email to our audits mailbox. We manually delete audit evidence and related messages from that mailbox around 30 days after your report is delivered, subject to our email provider's retention behaviour. Please redact payment methods and customer personal data before sending.

Access revocation: read-only platform access is for the audit only. Every report includes instructions for removing our access, and you can revoke it yourself at any time from your Meta Business Manager or Google Ads settings.

Reuse: audit findings are never published or reused in our marketing without your explicit permission, and account identifiers are redacted from anything we share.

If you have questions about this Privacy Policy, contact us:

Email: support@maxmegroup.com

Phone: +233 55 750 2075